31 October
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Festival Assistant

What is VAULT Festival?

VAULT Festival is an 8 week underground festival of theatre & performance, comedy, film, and LATE night parties. The festival mostly takes place in in The Vaults (the labyrinth of tunnels underneath Waterloo Station) from January 24th to March 18th 2018 and is open 5 days a week - Wednesday to Sunday. Last year the festival hosted over 200 visiting companies and sold over 48,000 tickets.

Find out more at www.vaultfestival.com.

“...you can expect the winter chill to be somewhat thawed by the explosive talent.” (LondonTheatre.co.uk)

“Vault takes you back to the roots of festival, to the idea of visiting not for one show but for the nonstop parade of possibilities” (The Guardian)

“London’s answer to the Edinburgh Fringe”  (Time Out)

What is a Festival Assistant?

Festival Assistants are an integral part of what makes VAULT Festival the vibrant, exciting hub it is. From the moment we get onsite and start building the venues until the day of the final packdown, the Festival Assistants help build, run and breath life into London’s biggest arts festival. This is a voluntary opportunity for those who would like to gain real-life, hands-on experience within the arts and festival industries; from the planning stages right through to the wrap party.

Person Specification

You should be:

?    A good team player;

?    Hard working;

?    Eager to learn;

?    Passionate about the arts and/or live events;

?    You must be 18+ on 15th January 2018.

You don’t have to be interested in pursuing a career in the arts and/or live events to be eligible.

Ideal Previous Experience:

-     Experience in a customer facing role: interacting directly with customers/members of the public;

-     Experience of working as part of a team;

-     Experience of working in a fast-paced, high-pressure environment.

As this is a learning opportunity, your experience in the above areas may not necessarily have come from a past job; it could equally come from your studies, previous volunteer roles, or extra-curricular activities. The experience also doesn’t have to come directly from the arts and festival industries. We’re big believers in transferable skills!

Breakdown of the Role

Below is a more detailed breakdown of what your role within each of the VAULT Festival departments would entail:

Front of House & Stewarding (60%)

•    Checking  tickets  and  managing  the  entrance  and  exit  of  the  audience  from performance spaces/shows.

•    Directing the audience to their seats and helping to ensure all shows start on time.

•    Facilitating the movement of the audience around the venue.

•    Being  on  “show  duty”  during  performances;  this  involves  being  in  the  room (watching the performances) and ensuring any issues are dealt with or passed on accordingly.

•    Assisting with the swift turnaround of performance spaces between shows – there is only ever 30 minutes between shows so a lot needs to happen! This may include rearranging the seating area and and helping the company to reset the space.

•    Acting  as  a  first  point  of  contact  for  the  audience;  managing  or  redirecting complaints or enquiries in an efficient, professional, and polite manner.

•    Working closely with the Front of House Managers and Venue Stage Managers to ensure the smooth running of all the venues and a positive customer experience across the entire festival.

Box Office (25%)

•    Working closely with Box Office Managers to ensure efficient distribution and sale of tickets for more than 20 shows each day, including on-site and off-site venues.

•    Learning and utilising the box office system (Spektrix); the software used by the majority of arts venues in London.

•    Advising and providing audience members with recommendations and tips on what to see based on your knowledge of the schedule and shows you have seen.

Production (10%)

•    Practically assisting with the installation and dismantling of the infrastructure for the festival (this will be the main task on the festival install and de-rig weeks)

•    Helping to ensure all health and safety guidelines and regulations are adhered to.

•    Supporting the production team with small errands and pick ups if needed.

•    Helping the venue manager with the reset of the space at the end of each week

(this may include rearranging seating and mopping the stage).

Technical Crew (5%)

?   Working with the experienced VAULT technical team (lighting & sound) to facilitate the smooth running of the technical aspects of all productions and performance spaces across the venue.

?   Assisting the technical teams with swift turn-arounds between shows.

?   Helping to troubleshoot problems as they arise.

?   There may also be an opportunity to shadow the Heads of Department for these areas during live events

What's in it for You

Taking on the role of Festival Assistant will provide a great opportunity to assist in the running of an event from beginning to end. You will gain valuable hands-on experience (and training) in all the roles mentioned above. You will have the chance to work alongside a huge number of theatre and event professionals, providing an opportunity to gain a plethora of contacts and insight into the industry.

As well as this, you will get:

?  Travel/food expenses: up to £8 per evening shift and up to £12 per full day (please note, receipts must be provided in order to be able to claim back expenses).

?  As well as seeing a lot of the shows as part of the role, you will be given a Festival Pass which allows you to see any show (if not sold out at close of doors) for free. Plus, you will have first refusal on tickets to all shows at VAULT.

? Constructive  personal  feedback  on  your  work  from  experienced  industry professionals.

?  One-to-one career advice sessions will be scheduled after the completion of ten shifts.

?  Guidance and advice on how to write job applications and revise your CVs for the arts sector, focussed on your professional development.

?  Access to a series of Festival Assistant-exclusive workshops taking place weekly throughout the duration of the festival with the festival directors and the festival team.

?  VAULT Social - every two weeks during the festival we have social drinks with the rest of the team.

?  The opportunity to shadow one of our core team members, to gain an insight in a specific department you are particularly interested in (according to availability).

?  If requested, a detailed reference will be supplied, that you can use when applying for future jobs.

What we ask from you

To be considered you need to be available for a minimum of 6 weeks:

-      FULL FEST (min 2 days per week for 8 festival weeks + set up AND breakdown)

-      HALF FEST (min 3 days per week for 5 festival weeks + set up OR breakdown)

Please note the festival weeks are Wednesday to Sunday, so no shifts will be available on

Monday or Tuesday.

Festival Dates

Meet & Greet

Thursday 11th January 2018 (afternoon/evening) - venue visit, introduction to the team, followed by drinks with the VAULT full team in a local pub

Festival Install (9 days)

15th 24th January 2018

Supporting the Art Department and the Production team with the get in and built.

We expect to commit a minimum of 4 days helping with the install during this time. Shifts for the install will be in the daytime only (9:00-17:00 or 12:00-20:00).

Show Weeks (8 weeks)

24th January 18th March 2018

We expect everyone to commit to a minimum of 2 days per week for the whole festival period (FULL FEST) or 3 days per week for 5 weeks (HALF FEST).

-     Mondays/ Tuesday: OFF (there are no performances)

-     Wednesday, Thursdays, Fridays: 16:00–23.30

-     Saturdays, Sundays -  the weekends are split into two shifts: 09:00-17:00 and

16:45-00:30. You can choose to sign up for a double shift (12:00-23:30) if you prefer!

Festival De-rig (1 week)

19th 23rd March

We expect you to commit to a minimum of 3 days in the festival de-rig week. Shifts for the install will be in the daytime only (9:00-17:00 or 12:00-20:00).

*** We know ten weeks are long, so there is some flexibility in the schedule. Please let us know in advance your availability, so we can schedule you in accordingly**

To Apply

Please complete the Festival Assistant Application form available at https://goo.gl/forms/Et7hNlC5OVe6mrCA3

There will be two rounds of interviews:

-     ROUND ONE: the first round of interviews will be held in the week commencing 4th

December 2017.

-     ROUND TWO: additional interviews will be held in early January 2018. The final deadline to apply for the FULL FEST is 7th January 2018.

We may held additional interviews at a later stage for HALF FEST positions starting from the w/c 5th February 2018. We will be looking to fill the majority of positions before the New Year so we advise sending in your application as soon as possible.

***Priority will be given to applications received before 30th November 2017***

If you have any questions before applying, please email getinvolved@vaultfestival.com